Customer Service Representative
23 hours ago
We are seeking a skilled Customer Service Representative to join our Consumer, Small & Business Banking division. This role offers the opportunity to make a meaningful impact in the local community by providing exceptional customer service and financial solutions.
About Us
At Wells Fargo Bank, we value diversity and welcome applications from all qualified candidates. We believe in building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.
Key Responsibilities:
- Process transactions and provide digital solutions to customers
- Engage with customers to meet their financial needs
- Identify potential fraud/risky accounts and take appropriate action to prevent loss
- Follow policies, procedures, and regulations
Requirements:
- 6+ months of interacting with customers experience or equivalent demonstrated through work experience, training, military experience, or education
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Cash handling experience
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience is also valued
Benefits:
- Competitive salary: $45,000 - $60,000 per year (estimated)
- Disability benefits
- Tuition reimbursement
- Scholarships for dependent children
Work Environment:
This role may require working a schedule that includes most Saturdays.
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