Caregiver Scheduling Coordinator

2 weeks ago

Mentor, Ohio, United States New Perspective Full time
About the Role

The Scheduling Assistant is a key member of the Care Team, responsible for ensuring seamless staffing coverage for our care team department. This role requires strong organizational skills, excellent communication, and problem-solving abilities to manage scheduling, absences, and replacements. If you're a detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.

Responsibilities
  • Manage scheduling for the care team department, ensuring vacant shifts are filled to meet staffing requirements.
  • Be available to be on-call at least every other weekend to take call-offs, including after regular business hours. If unable to fill a shift, responsibility includes covering the shift themselves in the community.
  • Support and maintain effective and positive communication and working relations with team members and managers.
  • Communicate clearly and effectively over the phone, in person, and in writing with caregivers and members of the management team.
  • Manage recordkeeping to ensure staffing in accordance with established standards, including management of call-offs and replacements, and attendance.
  • Maintain records related to time off requests, approvals and denials, tardiness, and missed punches in accordance with established procedures.
  • Daily correction of missed caregiver punches/tracking of missed lunches/breaks.
  • Provide care to residents or pass medication per the direction of the Care Team Manager/ALM/BHM or Executive Director.
Qualifications
  • High school diploma or equivalent required.
  • Caregiver Med Passer, QMA and Caregiver Lead experience.
  • Experience in a healthcare environment. Staff scheduling or similar experience a plus.
  • Strong organizational skills and the ability to work independently and adapt to changing situations as daily labor management changes.
  • Ability to organize and maintain accurate electronic and paper filing systems.
  • Knowledge of personal computers and related applications.
  • Ability to identify and efficiently solve problems in a timely manner.
  • Must be reliable, dependable, and display a professional disposition.
  • Excellent interpersonal and customer service skills required.
  • Ability to understand written and oral instructions.
  • Ability to communicate clearly and maintain effective working relationships with team members and managers.
  • Ability to be flexible, patient, and attentive to details.
  • Ability to maintain confidential information.
Benefits and Perks
  • Medical, Dental, & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Holidays
  • Company-Paid Basic Life Insurance
  • Voluntary Short-Term Disability
  • Company-Paid Long-Term Disability
  • Health Reimbursement Account/Health Savings Account
  • Flexible Spending Accounts
  • Education assistance - up to $5,000 per calendar year
  • Leadership Development & Career Advancement
  • Real-time Access to Earned Wages
  • Referral Bonuses
  • Employee Assistance Program

Benefits vary by full-time, part-time, and PRN status.

Our Hiring Process

We strive to make our hiring process quick and easy. Here's what you can expect:

  • Step 1: Application (5-10 minutes) - Apply for the position that matches your interest and let us know the best way to contact you.
  • Step 2: Phone Screening (20 minutes) - These quick introductions help us to learn more about your career goals and see if New Perspective is a good fit.
  • Step 3: In-Person Interview (45 minutes) - We want to learn more about you. Share your past work experiences and your future goals. You'll also get to ask us questions, tour our community, and meet some of the team.
  • Step 4: Job Offer - If the role and community seem like a good fit, we'll reach out with a job offer. Job offers may even be made at the time of your interview.

New Perspective is an Equal Opportunity Employer.

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