Retail Service Professional

1 week ago


Lowell, Massachusetts, United States O'Reilly Auto Parts Full time
About the Role

The Retail Service Specialist is a critical role within our store team, requiring strong communication skills, attention to detail, and a commitment to providing exceptional customer service.

Essential Functions:
  1. Lead store team members in providing excellent customer service to retail and professional customers.
  2. Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs.
  3. Ensure telephone calls are answered according to company policy and process buy online/ship to store orders efficiently.
  4. Process special orders and outside purchases accurately and efficiently, utilizing electronic outside purchase order ledgers.
  5. Ensure retail customer returns and exchanges are processed efficiently and correctly, refunds are issued accurately, and returned merchandise is processed or staged in the returns area properly.


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