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Healthcare Access Coordinator

2 months ago

Wichita, Kansas, United States Hunter Health Clinic Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Hunter Health Clinic. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive and seamless experience.

Key Responsibilities
  • Answer patient phone calls in a timely and professional manner, providing accurate information and resolving issues efficiently.
  • Dispatch calls and messages to the appropriate staff members, ensuring timely and effective communication.
  • Input patient information accurately and efficiently, maintaining confidentiality and adhering to clinic policies and procedures.
  • Provide a high level of professional service, exceeding customer expectations and promoting a positive experience.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Bring patient concerns or complaints to the attention of the Business Operations Manager and Patient Advocate.
  • Track and monitor phone data, taking action to improve metrics and meet service benchmarks.
  • Participate in team meetings and contribute to the development of innovative solutions to improve patient experience.
Requirements
  • High school diploma or equivalent required.
  • Superior customer service, time management, and organization skills required.
  • Excellent grammar and attention to detail required.
  • 1-2 years of experience in a customer service role required.
  • Prior experience in a medical office setting preferred.
  • Bilingual (English/Spanish) preferred.
Working Conditions

This role requires the ability to work in a fast-paced environment, handling multiple phone calls and tasks simultaneously. The ideal candidate will be able to maintain a high level of professionalism and composure in a dynamic and sometimes stressful environment.

The successful candidate will be able to work effectively in a team environment, communicate clearly and concisely, and maintain confidentiality and discretion when handling sensitive information.