Digital Experience Expert
1 week ago
We are seeking a highly motivated Digital Experience Expert to join our team at Neighborhood Credit Union.
About the Role:
- This is a full-time position that requires a strong passion for delivering exceptional member experiences through digital channels.
Key Responsibilities:
- Drive Digital Adoption: Strongly advocate for and educate members on the ease of utilizing digital services, such as online banking and mobile apps.
- Cross-Sell and Upsell: Actively market and promote current and new products and services to members, highlighting their features and benefits.
- Relationship Building: Establish and maintain effective, professional relationships with members, ensuring their requests and questions are promptly resolved.
- Communication and Teamwork: Maintain open communication with management and colleagues, working collaboratively to meet member needs and achieve team goals.
Requirements:
- Education/Certification: High School graduate or equivalent.
- Required Knowledge: Basic understanding of credit union operations and policies.
- Experience Required: One to two years of related experience preferred.
- Skills/Abilities: Excellent communication and public relations skills, ability to analyze accounts, attentive to detail, well-organized, and able to assist others.
Salary: The estimated salary for this position is around $45,000 - $60,000 per year, depending on location and experience.
Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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