Digital Experience Expert

1 week ago


Sherman, United States Neighborhood Credit Union Full time
Job Opportunity

We are seeking a highly motivated Digital Experience Expert to join our team at Neighborhood Credit Union.

About the Role:

  • This is a full-time position that requires a strong passion for delivering exceptional member experiences through digital channels.

Key Responsibilities:

  1. Drive Digital Adoption: Strongly advocate for and educate members on the ease of utilizing digital services, such as online banking and mobile apps.
  2. Cross-Sell and Upsell: Actively market and promote current and new products and services to members, highlighting their features and benefits.
  3. Relationship Building: Establish and maintain effective, professional relationships with members, ensuring their requests and questions are promptly resolved.
  4. Communication and Teamwork: Maintain open communication with management and colleagues, working collaboratively to meet member needs and achieve team goals.

Requirements:

  • Education/Certification: High School graduate or equivalent.
  • Required Knowledge: Basic understanding of credit union operations and policies.
  • Experience Required: One to two years of related experience preferred.
  • Skills/Abilities: Excellent communication and public relations skills, ability to analyze accounts, attentive to detail, well-organized, and able to assist others.

Salary: The estimated salary for this position is around $45,000 - $60,000 per year, depending on location and experience.

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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