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Patient Safety and Risk Management Specialist
2 months ago
At CommonSpirit Health, we deliver humankindness through a wide range of health, social, and support services. As part of our team, you will provide clinical expertise, support, and oversight to ensure our patients receive exceptional care. You will also have the opportunity to champion change by joining our mission of healing through humankindness.
Responsibilities- Manage patient complaints and grievances, as well as our IRIS risk management system.
- Conduct investigations into patient safety issues.
- Provide oversight by performing duties associated with gathering information concerning professional and general liability incidents, actual/potential claims, and lawsuits involving Arizona General Hospital.
- Investigate and analyze actual and potential risks at Arizona General Hospital; assess liability and probability of legal action, and recommend appropriate actions to minimize institutional risk.
- Design performance measurements reflecting effective risk management, data analysis, trend identification, facilitating problem solving, and reporting to organizational leadership on same.
- Schedule nursing staff to specific shifts taking into account past utilization trends.
- Measure employee performance.
- Assist in the training of new staff members and the development of existing staff members.
- Coordinate the activities of the unit during a particular shift and direct, organize, and assign work to the nursing staff.
- Assess, monitor, and educate the nursing staff on patient care.
- Institute emergency procedures as necessary.
- Provide nursing care to patients on an as needed basis.
We offer an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000.
Qualifications- Bachelor's degree or a combination of education and/or additional job-related experience may be substituted in lieu of the degree.
- Minimum of three (3) years experience in a related/similar position.
- Two (2) years supervisory experience required.
- Demonstrated sound decision-making ability and able to operate well under pressure in related situations.
- Demonstrated cooperative spirit in working with others to seek problem resolution, while also being tenacious at resolving difficult situations.
- Possesses working knowledge of appropriate questioning approach, detection of problems or opportunities, organization of information, and determination of appropriate levels of information distribution, and facilitation of necessary improvements.
- Working knowledge of healthcare-related regulatory requirements including at least Medicare/CMS COPS, Arizona hospital licensure, and Joint Commission.
- Unencumbered AZ RN license preferred.
- Certification in Healthcare Risk Management (CPHRM) preferred.
