Patient Care Coordinator

2 weeks ago

San Antonio, Texas, United States Methodist Le Bonheur Healthcare Full time

Overview

At Methodist Le Bonheur Healthcare, we pride ourselves on our commitment to community service and support. As a Call Center Agent, you will play a vital role in ensuring that our patients receive exceptional care and assistance.
Benefits

We offer a comprehensive rewards package designed to enhance the health, lifestyle, career, and retirement of our team members. Our benefits include:
  • Extensive medical coverage with low or no out-of-pocket costs for many services, including prescription medications and mental health support.
  • Options for dental and vision insurance, life and disability coverage, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources for emotional, physical, and financial wellbeing.
  • 401(k) retirement plan with generous employer matching contributions.
  • Employee Stock Purchase Plan with discounts on company stock.
  • Support for family planning and adoption services.
  • Referral services for various personal needs, including childcare and home repairs.
  • Discounts on consumer services through partnerships.
  • Education assistance for professional development.
  • Recognition programs for outstanding contributions.
  • Paid time off and leave programs to support work-life balance.
  • Employee Health Assistance Fund for eligible staff.
Learn more about our Employee Benefits

Note: Eligibility for benefits may vary by location.

Join a leading healthcare provider that values the growth and development of its staff. We are seeking a dedicated Call Center Agent to contribute to our mission of providing outstanding patient care.
Position Summary and Qualifications

Call Center Agent

We are looking for a Call Center Agent who will provide essential administrative support to ensure that all patients receive high-quality and efficient service. Our team is committed to supporting one another and we are eager to welcome a new member who shares our passion for patient care.

KEY RESPONSIBILITIES:

• Manage the reception area, answer incoming calls, and communicate effectively with patients and healthcare providers.

• Schedule, modify, and cancel patient appointments as needed.

• Facilitate patient check-ins and accurately document registration information.

• Verify insurance details and patient demographics.

• Organize and maintain medical records.

• Perform copying and faxing tasks as required.

• Collect co-pays and process payments, ensuring accurate financial transactions.

• Enter charges and payments into the system, balancing daily transactions.

• Adhere to the Code of Conduct and our Mission and Value Statement.

• Undertake additional duties as necessary.

• Familiarize yourself with and comply with all relevant policies and procedures.

For practices certified as Patient Centered Medical Homes, additional responsibilities may include:

• Coordinating patient care continuity with external healthcare entities and facilitating referrals.

• Participating in data collection and reporting for health outcomes and program evaluations.

EXPERIENCE: Less than one year of experience is required; one to three years of experience is preferred.

SKILLS AND ABILITIES:

• Proficient in using standard office equipment such as copiers, fax machines, and computers.

• Strong interpersonal skills and customer service orientation.

• Ability to manage multiple tasks efficiently with minimal supervision.

• Competence in following written and verbal instructions.

• Excellent organizational and communication skills.

• Commitment to maintaining confidentiality of patient and employee information.

At Methodist Le Bonheur Healthcare, we are dedicated to enhancing the quality of life for our patients and communities. We invite qualified candidates to consider joining our team and contributing to our mission of excellence in healthcare.

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