Credit Specialist

Company Overview

Springs Window Fashions is a leading custom window treatment company with a rich history dating back to 1939. Headquartered in Middleton, WI, we have a global presence with over 9,000 associates worldwide. Our custom window treatments are available under the Bali, Graber, Sunsetter, and Mecho brands in major retailers, designer showrooms, and commercial buildings.

Our Mission

We are committed to creating a best-in-class experience for our consumers, channel partners, and associates. Our focus on product innovation has led to new market offerings, and we are seeking a talented Credit Specialist to join our Credit & Collections team.

Job Purpose

This role is responsible for analyzing customer paying habits and collecting charge-backs. The successful candidate will have strong analytical skills, excellent communication skills, and the ability to work closely with customers, sales, finance, and customer service teams.

Key Responsibilities

• Review files to select delinquent accounts for collection efforts and conduct follow-up calls as necessary.
• Collect charge-backs and conduct financial risk analysis to determine and monitor account credit risk within assigned portfolios.
• Work closely with customers, sales, finance, and customer service teams to keep them updated on the status of respective customer portfolios.
• Evaluate customer records and recommend actions to be taken for credit risk accounts.
• Confer with credit associations and other businesses to exchange information concerning credit ratings.
• Assist the manager in developing credit ratings and credit lines for customer bases assigned.
• Create and maintain credit databases on activity in customer account bases assigned.
• Review and resolve credit-held orders daily.
• Provide backup coverage for other collection analysts.

Requirements

• Education: Associate's degree in finance, accounting, or business; four-year degree preferred.
• Job-Related Experience: 3 years of relevant analytical work experience in an accounting or finance position.

Preferred Qualifications

• Accomplished user of Microsoft Office (Excel and Word).
• Strong written and verbal communication skills.
• Excellent organizational skills.
• Very detail-oriented.
• Strong analytical skills required.
• Experience with SAP a plus.

Behavioral Competencies

• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drive Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Instill Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drive Results: Consistently achieving results, even under tough circumstances.
• Consumer/Customer Focus: Building strong customer relationships and delivering on customer-centric solutions.
• Critical Thinking: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Optimize Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.