Credit Specialist

3 weeks ago


Middleton, Wisconsin, United States Springs Window Fashions Full time
Job Title: Credit Specialist

Company Overview:

Springs Window Fashions is a leading manufacturer of custom window treatments, with a rich history dating back to 1939. Headquartered in Middleton, WI, we have a global presence with over 9,000 associates worldwide. Our products are available under the Bali, Graber, Sunsetter, and Mecho brands, and are sold through major retailers, designer showrooms, and commercial buildings.

Our Mission:

We are committed to delivering exceptional customer experiences, driving innovation, and fostering a positive and stable work environment. As a leader in the custom window treatment industry, we strive to create a best-in-class experience for our consumers, channel partners, and associates.

Job Summary:

We are seeking a highly skilled Credit Specialist to join our Credit and Collections team. This role requires a strong analytical mindset, excellent communication skills, and a customer-centric approach. The successful candidate will be responsible for analyzing customer payment habits, collecting chargebacks, and conducting financial risk analysis to determine and monitor account credit risk.

Key Responsibilities:

  • Review files to select delinquent accounts for collection efforts and conduct follow-up calls as necessary to collect past due outstanding invoices.
  • Collect chargebacks and work closely with customers, sales, finance, and customer service to keep the team updated on the status of respective customer portfolios.
  • Conduct financial risk analysis to determine and monitor account credit risk within assigned portfolios.
  • Evaluate customer records and recommend action to be taken for credit risk accounts.
  • Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings.
  • Assist the manager in developing credit ratings and credit lines for customer bases assigned.
  • Create and maintain credit databases on activity in customer account bases assigned, including updating information in the system every time contact is made with the customer.
  • Review and resolve credit held orders daily.
  • Provide backup coverage for other collection analysts.

Requirements:

  • Education: Associate's degree in finance, accounting, or business; four-year degree preferred.
  • Job-Related Experience: 3 years of relevant analytical work experience in an accounting or finance position.

Preferred Qualifications:

  • Accomplished user of Microsoft Office (Excel and Word).
  • Strong written and verbal communication skills.
  • Excellent organizational skills.
  • Very detail-oriented.
  • Strong analytical skills required.
  • Experience with SAP a plus.

Behavioral Competencies:

  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Drive Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Instill Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drive Results: Consistently achieving results, even under tough circumstances.
  • Consumer/Customer Focus: Building strong customer relationships and delivering on customer-centric solutions.
  • Critical Thinking: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
  • Optimize Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

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