Eligibility Specialist Working Lead
1 month ago
DFR LLC is seeking a highly organized and analytical Eligibility Specialist Working Lead to join our team. As an Eligibility Specialist Working Lead, you will be responsible for mentoring and guiding Eligibility Specialists in their daily tasks and responsibilities.
Responsibilities:- Mentor and guide Eligibility Specialists in their daily tasks and responsibilities
- Travel to DFR offices within the Region as scheduled/needed
- Support and coach Eligibility Specialist staff
- Ensure policies and procedures are followed as instructed by DFR Local Office Management
- Instruct and implement procedural changes from management
- Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
- Provide further direction and ongoing training to Eligibility Specialist staff
- Provide training support for case reviews for Eligibility Specialist staff
- Provide coaching for QA scorecards
- Production support provided as needed
- Eligibility Specialist experience is required
- Highly organized and analytical
- Able to provide clear and concise direction
- Leadership skills
- Patience in working with others
- Strong written and verbal skills
- Solid computer skills, including Word, Excel, and Outlook
- Independent worker who is a self-starter
- Strong customer service background
- Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
- 2 years experience is desired
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