Clinical Specialist I, CPT

1 week ago

Detroit, Michigan, United States Abbott Full time
Job Summary

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

As a Clinical Specialist I, CPT, you will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers. You will work under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort and expertise with all Abbott Chronic Pain Therapies among physicians, support staff and customers within assigned geography.

Key Responsibilities
  • Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Manager(s).
  • Assist Territory Managers in after hours call support and activities.
  • Integrates into all accounts, builds trust and relationships and establishes strong rapport with customers.
  • Proficient in complex programming, case support.
  • Works seamlessly with Territory Manager(s) allowing them increased selling time.
  • Will foster high trust relationships with customers, including the regional team members.
  • Will begin to conduct PCP work and educational in services, as directed.
  • As directed by sales manager, contacts, visits and interests clients and potential clients in the Company's products and addresses any client questions and concerns.
  • Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services and technical troubleshooting.
  • Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity
  • Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
  • Collects and studies information about new and existing products and monitors competitor sales, prices and products.
  • Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
  • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
  • Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Abbott Chronic Pain Therapies product line.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
  • Provides sales support, clinical inservices, training and guidance to current or potential customers.
  • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Performs other related duties and responsibilities, on occasion, as assigned.

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