Sales and Technical Services Representative

3 weeks ago


Berea, Ohio, United States Race Winning Brands Full time
Job Summary

As a Sales and Technical Services Representative at Race Winning Brands, you will be responsible for delivering world-class technical support to our customers. This includes providing fast and accurate processing of customer inquiries via telephone, email, forums, and internet portal.

Key Responsibilities
  • Develop and maintain strong relationships with key accounts and customers to grow sales.
  • Deliver exceptional customer experiences through technical and warranty-related support.
  • Become a trusted advisor to customers, providing solutions to their technical challenges.
  • Create engaging customer experiences and drive sales through consultative selling practices.
  • Identify, troubleshoot, and document customer problems.
  • Provide accurate and timely information to internal and external customers.
  • Serve as a key conduit to the quality department, identifying and documenting critical issues.
  • Maintain customer databases and pipelines.
  • Disseminate critical information to assigned accounts regarding pricing, new product launches, and promotions.
  • Audit key customers to ensure timely and proper execution of new product launches and promotions.
  • Maintain website dealer and installer registries.
  • Support tradeshows and marketing events.
  • Travel to support sales and marketing shows and installations.
What We Offer
  • Eligible for medical, dental, and vision insurance from Day One.
  • Employer-paid life and disability insurance.
  • HSA with employer contributions.
  • 401(K) retirement plan with company match.
  • Employee wellness and assistance programs.
  • Paid maternity/paternity leave.
  • Paid time off.
  • Paid company holidays.


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