Customer Service Liaison

3 weeks ago

Charleston, South Carolina, United States Brookfield Properties Full time

Maymont Homes is a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve.

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The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs. This role requires strong written and verbal communication skills, as well as the ability to multi-task in a fast-paced, high-call volume work environment.

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  • 2+ years of experience in customer service-related positions">
  • High School Diploma or equivalent">
  • Over the phone sales and/or customer service experience in a call center environment">
  • Strong written and verbal communication skills">
  • Ability to multi-task in a fast-paced, high-call volume work environment">
  • Ability to prove critical thinking and problem-solving concepts">
  • Ability to be courteous in demanding situations and de-escalate callers">
  • Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred">
  • Reliable transportation to meet schedule work environment">
  • In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs">
  • Responsible for diagnosing customers' needs and solving them in the same point of contact">
  • Provide basic information about our homes as well as company processes and procedures to our customers">
  • Daily interaction with cross-functional teams and departments to ensure customer requirements are met">
  • Resolve critical customer support issues in a timely manner">
  • All other duties and responsibilities as assigned">
  • Capable of working extended hours, including evenings, weekends, and holidays as necessary">
  • Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed">
  • Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone">
  • Wearing a headset during your shift">
  • Must have finger dexterity for typing/using a keyboard">
  • Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.">
  • Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.">
  • Must be able to work in office as regularly scheduled.">
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Salary: $45,000 - $60,000 per year, depending on experience

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Benefits: Our benefits package includes immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full-time employees.

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Why Work for Brookfield Properties? At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 395 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.

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