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Change Management Lead

2 months ago

Memphis, Tennessee, United States Federal Express Corporation Full time

The Change Management Lead will be responsible for devising and implementing strategies that enhance the adoption of new processes, systems, and technologies across the organization. This position will spearhead change initiatives by engaging, advising, and informing key stakeholders, both internal and external. The role encompasses the design, development, and execution of change strategies and plans that deliver value and achieve desired business outcomes.

Key Responsibilities

  • Oversee and guide a team to collaborate effectively across the organization to support enterprise-wide initiatives. Management duties include coaching, skill enhancement, performance evaluation, and ensuring team productivity.
  • Develop and implement a comprehensive, organization-wide change management framework that aligns with business and workforce strategies.
  • Conduct thorough change assessments to evaluate the scope and impact of changes, identify stakeholder effects, and recognize potential resistance.
  • Establish change objectives and success metrics while defining overarching change strategies in collaboration with cross-functional teams.
  • Create and execute actionable engagement, communication, knowledge management, and training plans to facilitate adoption and meet business goals.
  • Exhibit strong judgment and decision-making capabilities in anticipating project requirements and formulating innovative, sustainable solutions that add value.
  • Foster robust cross-functional partnerships with key stakeholders and leaders across various departments such as Technology, Finance, Legal, HR, and People Operations.
  • Perform additional responsibilities as required.

Educational Requirements:

A Bachelor's degree or equivalent in business, human resource management, industrial psychology, or related fields.

Experience Requirements:

A minimum of five (5) years of relevant experience in areas such as organizational change management, program design and implementation, and resource management.

Knowledge, Skills, and Abilities:

  • In-depth knowledge of best practices, industry trends, and benchmarks relevant to the field.
  • Excellent verbal and written communication skills for interaction with various leadership levels.
  • Ability to collaborate and build strategic partnerships across functions.
  • Experience in leading program teams, both formally and informally.
  • Proficiency in conducting learning and skill assessments and developing educational resources.
  • Strong business acumen and data analysis skills.
  • Capability to work with global stakeholders on local regulations and employment laws.

Preferred Qualifications:

Compensation Transparency:

Compensation:

Additional Information:

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicants have rights under Federal Employment Laws:

  • Equal Employment Opportunity is the Law
  • EEO is the Law Supplement
  • Pay Transparency Policy
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program.