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Service Engineering Specialist
2 months ago
We are a prominent player in the automation sector, offering a comprehensive benefits package that includes:
- 401K with Company Match
- Excellent Health Benefits
- Generous Paid Time Off (PTO)
Position Overview:
We are currently seeking Service Engineering Specialists to enhance our dynamic team. This role involves extensive travel, reaching up to 80-90%, which may include overnight stays and occasional weekends away from home.
Key Responsibilities:
- Conduct field service visits to client locations for installation, commissioning, urgent repairs, preventive maintenance, audits, retrofits, and training services.
- Perform mechanical and electrical modifications, including PLC programming and servo drive configuration.
- Facilitate site meetings with client representatives to discuss job scope, completed work, and provide training to ensure understanding of equipment operations and maintenance.
- Meet service delivery objectives, including response times, first-time fix rates, and customer satisfaction metrics.
- Effectively communicate with field service management and internal support teams to resolve customer issues promptly.
- Provide feedback on equipment reliability to quality engineering and collaborate on enhancements.
- Adhere to industry, company, and customer safety protocols.
- Ensure timely and accurate completion of paperwork, including timesheets, CRM entries, and expense reports.
Why Consider This Opportunity?
We offer numerous opportunities for professional growth within our organization, along with:
- Overtime and Double Time availability
- Comprehensive Health Benefits
- Generous Paid Time Off (PTO)
- 401K with Company Match
Qualifications:
- An Associate's or Bachelor's degree in Mechatronics, Electrical Engineering, Electrical Engineering Technology, Electrical and Computer Engineering, or Industrial Electronics is preferred.
- A minimum of 3 years of experience with a solid understanding of mechanical, electrical, and pneumatic components, as well as HMI.
- Proven experience in diagnosing, troubleshooting, and repairing electronic and mechanical issues in the field.
- Familiarity with AB CompactLogix PLC and RSLogix500/5000 programming, including minor modifications and network troubleshooting.
- Ability to interpret complex technical documentation related to mechanics and electronics, including schematics.
- Experience with Variable Frequency Drive (VFD) parameter configuration and servo drive and motor setups.
- A valid driver's license and the ability to qualify for a US passport.
We look forward to discussing this exciting opportunity with you
