Healthcare Navigator

4 weeks ago

Southfield, Michigan, United States My career Full time
About the role

Care Manager - Pharmacy Technician

As a Care Manager, you will work closely with patients to understand their individual needs, identify potential barriers to care, and develop personalized care plans. You will also help patients navigate the healthcare system by scheduling appointments, coordinating referrals to specialists, and assisting with insurance and billing issues.

About the Hiring Company: A leading healthcare organization is committed to creating healthier communities, one life at a time. They offer an innovative advanced care model designed to serve those who need high-quality, patient-centered healthcare the most.

Key Responsibilities:

Building relationships with patients and their families to better understand their healthcare needs and provide compassionate support.

Providing self-management education to ensure that patients have the tools they need to manage chronic conditions at home.

Working collaboratively with patients and PCP to create individualized care plans that include SMART goals.

Managing assigned patient caseload to ensure that performance goals are met each month.

Documenting each patient encounter, tracking progress in the patients EMR, and utilizing other software systems.

Connecting patients to appropriate resources within and outside of the healthcare organization.

Proactively addressing, educating, and closing gaps in care during patient encounters.

Reviewing current medications with patients and completing medical reconciliation to improve compliance.

Maintaining patient confidentiality and compliance with HIPAA.

Participating in regular process improvement projects to help improve patient care and office operations.

Training other staff members as needed.

Qualifications:

Must have a valid Certified Nurse Assistant (CNA) certification.

Excellent communication and interpersonal skills, with the ability to build rapport and trust with patients and their families.

Strong organizational and time-management skills, with the ability to manage multiple priorities and tasks effectively.

Familiarity with electronic medical records and other healthcare technology tools.

Knowledge of healthcare policies and regulations, including Medicare and Medicaid.

What We Offer:

Competitive compensation, comprehensive benefits, and a dynamic work environment are offered where you will have the opportunity to make a real impact in the lives of patients. If you are a motivated, compassionate professional committed to improving patient outcomes, apply today.

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