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Customer Service Ambassador

2 months ago

West Des Moines, Iowa, United States Metrobank Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Retail Banking team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the highest level of support and guidance.

Key Responsibilities

  • Provide personalized support and guidance to customers, addressing their queries and concerns in a timely and professional manner.
  • Process customer transactions, including account openings, loan applications, and credit card facilities.
  • Work closely with colleagues to resolve customer issues and provide solutions that meet their needs.
  • Participate in store events and activities, promoting a positive and engaging customer experience.
  • Contribute to the development and implementation of customer service initiatives, ensuring that our customers receive the best possible experience.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong attention to detail and ability to process customer information accurately.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Flexibility to work a variety of shift patterns, including weekends and evenings.
  • Commitment to delivering exceptional customer service and exceeding customer expectations.

What We Offer

  • A competitive salary and annual bonus.
  • A comprehensive benefits package, including generous holiday allowance and attractive pension scheme.
  • Opportunities for career development and progression, with a focus on customer service and retail banking.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.