Hospitality Ambassador

3 days ago


Richmond, Virginia, United States White Lodging Full time
About White Lodging

We are a leading hospitality company that prides itself on delivering exceptional service to our guests. Our team is dedicated to creating unforgettable memories for our visitors by providing personalized attention and fostering a warm and welcoming environment.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is nothing short of exceptional.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and attention to detail.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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