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Field Housing Navigator

2 months ago

Kalamazoo, Michigan, United States UnitedHealthcare Full time
Job Summary

We are seeking a highly skilled and motivated Field Housing Navigator to join our team in the Southeast Region of Michigan. As a Field Housing Navigator, you will play a critical role in connecting low-income individuals and families with safe and affordable housing options.

Key Responsibilities
  • Conduct screening interviews and complete intake documentation to identify housing needs and develop personalized plans for individuals and families.
  • Collaborate with national UnitedHealthcare teams to develop a community-based housing coordination strategy that addresses the unique needs of low-income populations.
  • Develop and implement processes to manage the intake and referral of individuals experiencing housing issues, including coordinating with local housing authorities and social service agencies.
  • Build and maintain relationships with housing-focused community organizations, landlords, and affordable housing developers to identify new and existing opportunities for accessing resources.
  • Engage with individual member cases to identify appropriate housing options, including subsidized housing, Section 8, and affordable and market-rate housing, and provide referrals and support services as needed.
  • Coordinate with other social determinants of health coordinators to facilitate access to support services, such as employment, transportation, and financial services, to promote successful tenancy and whole-person coordination.
Requirements
  • Bachelor's degree in Business, Health Administration, Public Policy, Social Work, or a related field, or Associate degree with 2+ years of experience in housing agencies, housing policy, local housing organizations, public housing authorities, housing subsidies/vouchers, and other low-income housing support programs.
  • 2+ years of experience with housing agencies, housing policy, local housing organizations, public housing authorities, housing subsidies/vouchers, and other low-income housing support programs, specifically in Michigan.
  • Intermediate level of experience with project/program management, including action planning, timelines, and business requirement definition.
  • Intermediate level of proficiency in PowerPoint.
  • Demonstrated resiliency and tenacity in driving solutions for low-income individuals seeking supportive services, including conflict management, influencing without authority, and problem-solving beyond prescriptive solutions.
  • Demonstrated ability to network, build connections, and develop strong relationships in the community.
  • Strong understanding of low-income and/or Medicaid populations with complex needs, including individuals experiencing chronic homelessness and behavioral health conditions.
  • Strong leadership skills with the ability to work independently and with minimal direction.
  • Strong communication and presentation skills.
  • Sensitivity to individual needs and a strong person-centered orientation.
  • Ability to work in a complex matrix environment, influencing others through communication and organizational skills.
Preferred Qualifications
  • Housing or Affordable housing experience.
  • Understanding of Medicaid and Medicare programs, as well as managed care.
  • Bilingual.
  • Healthcare experience.

We offer a competitive salary and benefits package, including paid time off, medical plan options, dental, vision, life and AD&D insurance, 401(k) savings plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.