Field Service Technician

2 weeks ago

Menomonee Falls, Wisconsin, United States Veterans Prime, Inc. Full time
Job Title: Field Service Engineer

Overview

We are seeking a highly skilled Field Service Engineer to join our team at Veterans Prime, Inc. This exciting opportunity will involve providing on-site machine installation, troubleshooting, repair, and training for our domestic and international customers.

Key Responsibilities:
  • Test, troubleshoot, and repair hydraulic, electrical, and pneumatic mechanical functions per machine capabilities in the field at customer production sites.
  • Conduct training with customer employees to ensure proper operation of equipment.
  • Provide customer-focused service to exceed customer expectations.
  • Perform field service repair, installation, and start-up of machines, including complete electrical and hydraulic integration.
  • Responsible for timely and accurate documentation of all service-related activities.
  • Ability to troubleshoot PLCs and drives.
  • Provide customer service technical phone support.
  • Assist in mechanical/electrical assembly and testing of equipment to meet scheduled deliveries.
  • Exercise safe working practices and procedures at all times.
Requirements:
  • Completion of an accredited two-year associate's degree and/or Bachelor's degree in Electrical or Mechanical Engineering, or equivalent accrued experience and on-the-job training.
  • Five years of field service experience.
  • Previous Plastic injection molding experience is a plus.
  • Strong troubleshooting ability to support electrical, mechanical, hydraulic, pneumatic, and servo applications.
  • Ability to read hydraulic, electrical, and pneumatic drawings and schematic prints.
  • PLC experience preferably with Allen Bradley (Logix 500 and 5000).
  • Servo drive experience preferably with Rexroth (Indraworks).
  • Projects a positive attitude with customers and co-workers.
  • Strong and professional interpersonal skills.
  • Excellent written and verbal communication skills, including communicating effectively using professional email etiquette.
  • Solid analytic, diagnosis, and problem-solving skills.
  • Ability to work effectively with minimal supervision or in a team environment.
  • Strong time management and organizational skills.
  • Ability to multi-task.
  • Willingness to continually learn and support new technologies.
  • Must be able to travel up to 80% domestically and internationally.

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