Senior Documentation Lead

3 weeks ago


Mason Ohio, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled Senior Documentation Specialist to join our Product Communication and Training team at Quest Diagnostics. As a key member of our team, you will be responsible for overseeing the development and delivery of high-quality customer-facing product documentation.

Key Responsibilities
  • Develop and maintain technical product documentation, including software packages and supporting materials.
  • Create and maintain documentation plans to ensure timely delivery of documentation sets.
  • Act as a liaison between the product team and technical communicators, ensuring that documentation impact is factored into every release or feature enhancement.
  • Collaborate with the Product Communication and Training team to develop and maintain technical product documentation standards.
  • Provide guidance and apply Agile practices to streamline writing delivery.
  • Participate in peer review process to ensure quality is at the forefront of everything we create.
  • Mentor new technical communication hires.
Requirements
  • Bachelor's degree in Technical Writing, Communication, or equivalent.
  • 5+ years of professional experience in technical writing or a related field.
  • 5+ years of hands-on experience developing formalized business and software documentation through traditional and Agile development lifecycles.
  • 3+ years of experience with MadCap Flare or similar content authoring tool.
  • 3+ years of health care industry experience.
  • 2+ years of project leadership or equivalent.
Preferred Qualifications
  • Exceptional written and verbal communication skills.
  • Experience creating online help documentation.
  • Ability to work independently and be a self-starter.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Experience with the full Microsoft Office suite.
  • Experience with documenting large enterprise applications.
  • Basic familiarity with Web Technologies.
  • Experience with Rally, JIRA, or related project management tool.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please note that we do not accept unsolicited resumes from agencies.



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