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Director of Quality and Outcomes

2 months ago

Sugar Land, United States Houston Methodist Full time

Job Summary:

The Director of Quality and Outcomes is responsible for leading the strategic direction and oversight of quality functions at Houston Methodist. This includes patient safety, clinical outcomes, risk management, infection control, performance improvement, quality issues, external reporting, and regulatory compliance.

Key Responsibilities:

  • Develop and implement strategic plans to improve quality and outcomes
  • Collaborate with medical staff, hospital leadership, and external agencies to collect and analyze data
  • Implement strategies to manage outcomes and provide cost-effective, quality safe healthcare delivery
  • Oversee the activities of department staff, ensuring quality, productivity, functional excellence, and efficiency
  • Accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions, coaching and counseling employees, and developing and implementing policies and procedures
  • Ensure training, monitoring, and operations initiatives are implemented to secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations

Requirements:

Education:

  • Master's or higher degree in a related field
  • Bachelor's or master's degree in nursing strongly preferred

Work Experience:

  • Five years of management experience in a healthcare environment; for internals, three years management experience in healthcare with HM performance that demonstrates leadership responsibility
  • Two years of experience in hospital Quality/Performance Improvement with demonstrated experience in understanding and executing performance improvement concepts and activities and regulatory surveys preparation

Licenses and Certifications:

  • CPHQ - Certified Professional in Healthcare Quality (NAHQ) OR CPPS - Certified Professional in Patient Safety (CBPPS) OR HACP - Healthcare Accreditation Certification Program (CIHQ) OR Other nationally recognized certification in quality, patient safety, regulatory, risk, or related area

Knowledge, Skills, and Abilities:

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
  • Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
  • Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved
  • Demonstrates leadership qualities and critical thinking through self-direction, initiative, and effective interpersonal skills and oral/written communication skills
  • Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
  • Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
  • Demonstrates highly effective communication skills-strong written communications and platform presentation abilities
  • Ability to work effectively in a fast-paced environment
  • Demonstrates flexibility and adaptability in the workplace
  • Capable of leading teams/facilitating groups, building consensus, and garnering highest confidence in professionalism and work product by senior leadership
  • Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
  • Proficiency in spreadsheet, word processing, and presentation software
  • Maintains a positive and supportive attitude and demeanor
  • Professional handling of exposure to confidential/sensitive information
  • Advanced knowledge of the performance improvement philosophy, methodology, tools, and techniques
  • Ability to manage and manipulate large-scale longitudinal data sets covering multiple populations
  • Skill in use of clinical and operational outcomes and comparative performance benchmark databases