
Desktop Service and Support Technician
1 week ago
At IT Mil, we strive to create a work environment that fosters innovation, collaboration, and growth. Our team is dedicated to delivering exceptional patient care and outcomes through the use of cutting-edge technology.
Compensation PackageWe offer a competitive compensation package, including a base salary range of $60,000 - $80,000 per year, depending on experience and location.
Job DescriptionWe are seeking an experienced Desktop Service and Support Technician to join our team. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining user settings and configurations.
- You will answer help desk phones, emails, and monitor help desk queues while communicating effectively and ensuring timely resolution.
- Accurate logging of support requests in our ticketing system is essential.
- You will provide Tier 1 (front-line) and Tier 2 technical support to all end-users.
- Troubleshooting and resolving some hardware-related issues, such as desktop scanners or monitors, is also part of your responsibilities.
- Maintaining user settings, configurations, and standardization through GPOs and Desktop Authority is crucial.
- You will alert management to emerging trends in incidents.
To succeed in this role, you must have:
- An Associate's degree or two years of help desk experience.
- Help desk experience in a healthcare environment is preferred.
- The ability to troubleshoot and arrive at reasonable solutions to problems.
- A demonstrated knowledge of Windows operating systems, Microsoft Office, and basic computer know-how.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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Technical Support Specialist
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