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Healthcare Support Specialist
2 months ago
The University Physicians Association is seeking a dedicated Healthcare Support Specialist to join our team at the Gastroenterology Department. This role is essential in providing comprehensive support within a dynamic specialty practice.
Employment Type: Full-time, Monday to Friday, 8:00 AM to 5:00 PM
KEY RESPONSIBILITIES may encompass the following tasks, with additional duties assigned as necessary:
- Address patient inquiries via telephone
- Guide and educate patients regarding preparation for medical procedures
- Manage prescription refill requests
- Examine medical records for urgent needs and special considerations
- Assist in the clinic by rooming patients and collecting necessary information for documentation
- Coordinate with medical facilities to schedule patient tests
- Deliver patient education as directed for procedure preparation
- Assess and triage incoming clinical care calls, responding according to established protocols
- Document patient interactions and maintain electronic medical records in compliance with HIPAA regulations
- Adhere to all operational policies and procedures related to appointment scheduling, insurance verification, and communication
- Provide additional support to clinical services as required
COMPENSATION AND BENEFITS include a competitive package featuring paid time off, sick leave, health, dental, vision, life insurance, disability coverage, and a 401K plan with company matching and immediate vesting.
Qualifications required for this position include:
- CMA or LPN licensure
- High school diploma or equivalent
- A minimum of one year of relevant experience, preferably in a medical office setting
- Strong verbal and written communication skills for effective interaction with patients, physicians, and staff
- Familiarity with Electronic Health Records and related processes
- Proficiency in computer systems and EMR documentation
- Experience in addressing patient needs
- BLS or ALS certification