Senior Genesys Cloud CX Developer

4 days ago


Buffalo, New York, United States Hallmark Global Solutions Ltd Full time

Job Title: Senior Genesys Cloud CX Developer

Job Summary:

We are seeking a highly skilled Senior Genesys Cloud CX Developer to join our team at Hallmark Global Solutions Ltd. The ideal candidate will have extensive experience in developing inbound call flows using data inputs, data actions, and Genesys Cloud API.

Key Responsibilities:

  • Developing in queue flow, outbound flow, email, and chat
  • Script development for screen pop and updating the script in call flows before transferring
  • Mentoring/coaching others team members
  • Providing Business As Usual IVR call flow change support and new call flow build support
  • Elevated troubleshooting experience

Requirements:

  • 5 to 10+ years of Voice and Omnichannel experience required
  • Jira users
  • Agile experienced


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