Call Center Team Lead Position

1 week ago


Omaha, Nebraska, United States North End Teleservices, LLC Full time
About the Role
We are seeking an experienced Call Center Team Lead Position to join our team at North End Teleservices, LLC. This role will involve managing a team of employees, providing quality customer service, and ensuring that customer calls are handled efficiently and effectively. The ideal candidate will have excellent leadership, organizational, and communication skills.

Responsibilities:
* Provide daily direction and communication to employees;
* Evaluate processes and procedures, suggesting improvements;
* Manage daily Operations Reports;

Requirements:
* General education diploma or some college desirable;
* Excellent written/verbal/interpersonal communication skills;
* Knowledge of contact center technology;
* Excellent leadership and organizational skills;

Estimated Salary Range:
$52,000 - $70,000 per year, based on experience and qualifications. North End Teleservices, LLC offers a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
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