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Technical Product Manager

2 months ago

Seattle, Washington, United States Alaska Airlines Full time
Job Summary

Alaska Airlines is seeking a highly skilled Technical Product Manager to lead the development and implementation of our Operations Analytics product portfolio. As a key member of our corporate team, you will be responsible for guiding and coordinating collaboration with Business Intelligence managers, analysts, developers, and partner teams to evolve efficiencies through technical innovation.

Key Responsibilities
  • Develop and maintain standards and best practices for best-in-class deployments of our analytic tools at Alaska Airlines and Horizon Air.
  • Orchestrate multiple large projects to deliver critical analytical tools and support for Alaska's Operations and HR divisions.
  • Facilitate OKR planning sessions, establish business impact scoring systems, and work with Business Intelligence, Data Science, and ITS leadership to identify commitments.
  • Track and communicate progress to goals and support removing barriers to success.
  • Uncover and understand customer needs and translate into requirements.
  • Ensure requirements are fully understood and that implementation plans match expectations.
  • Act as the subject matter expert of Operations Analytics data products, usages, technical lineage, and business impact.
  • Promote our products through different community sites and internal events.
  • Maintain our data catalog, including customer-facing sites to reflect our products and showcase self-help documentation.
  • Manage data governance and data product lifecycle for Operations Analytics data products.
  • Define success criteria for testing and product acceptance.
  • Facilitate the creation and maintenance of proper product documentation.
  • Identify opportunities to reduce redundancies and support single 'source of truth' for key metrics and data products.
  • Support Business Intelligence leadership with a management system to streamline the intake, development, delivery, and ongoing management of data products and business relationships.
  • Own internal Azure DevOps, GitHub, and other team collaboration sites for ongoing development management.
Requirements
  • 7 years' experience in data analytics, technical product/project/program management, or a related area.
  • Bachelor's degree in mathematics, economics, finance, statistics, business, engineering, computer science, information technology, Technical Product Management or closely related field, or an additional 2 years' experience/training in lieu of degree.
  • Detailed knowledge and understanding of business intelligence functions, including analytics, reporting, data cleansing, data quality and relational databases.
  • Knowledge of product management principles, practices, and tools.
  • Understanding of business requirements as defined by epics, features, user stories & releases.
  • Ability to work closely with business partners to derive and execute high-impact roadmaps.
  • In-depth understanding of database principles and experience in querying data from multiple sources using SQL, Python, Spark or other advanced query / database techniques.
  • Knowledge of visualization techniques, dashboard design, and decision support tools (such as Tableau, management systems).
  • Excellent communication skills and a proven ability to collaborate with a variety of team members.
  • Demonstrated ability to stay calm under pressure and be comfortable with ambiguity.
  • Data-driven mindset and a proven history of continuous self-development.
  • Possess a high level of accountability and ownership to bring assigned projects to meaningful outcomes.
  • Demonstrate experience in coaching and mentoring BI analysts.
Preferred Qualifications
  • Master's degree.
  • 2+ years of airline/transportation/logistics experience.
  • Experience with Azure tools (mainly Databricks, Data Factory, and Synapse).
  • Experience with Tableau, Alteryx and SSMS or similar.
  • Knowledge of distributed computing systems and cloud architecture.
  • Experience with data transformation in cloud-based analytics environments.
  • Experience in working in data lake and unstructured data environments.
Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Create a diverse and inclusive culture where all employees feel safe, included, and that they belong.