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Patient Advocate Representative
2 months ago
We are seeking a highly skilled Patient Advocate Representative to join our team at Conifer Revenue Cycle Solutions. As a Patient Advocate Representative, you will play a critical role in ensuring that patients receive the best possible care and support throughout their healthcare journey.
Key Responsibilities- Conduct thorough interviews with patients and/or family members to assess their eligibility for various government and non-government programs.
- Identify and pursue all potential sources of payment, including auto insurance, workers' compensation, commercial insurance, private insurance, and other relevant programs.
- Obtain and complete confidential financial statements and assist patients in applying for benefits for which they may be eligible.
- Develop and maintain strong relationships with patients, hospital staff, and other stakeholders to ensure seamless communication and coordination.
- Perform financial clearance functions, including collections, and prepare accounts for financial assistance review.
- Follow up on assigned accounts to ensure timely follow-through on government applications and develop a working relationship with patients based on excellent communication skills.
- Conduct field visits to patient homes for skip tracing and/or assisting patients with documents.
- Notify hospital case management, social services, and admissions staff of case screening determinations and outcomes via verbal and written communication.
- Working knowledge of federal, state, and county program regulations.
- Proficiency in PC systems, including Windows, Microsoft Outlook, Excel, and Word.
- Ability to work independently and as part of a team.
- Excellent oral and written communication skills, with a clear understanding of the English language.
- Detail-oriented with strengths in dealing with multiple facilities, supervisors, and hospital platforms.
- Ability to prioritize and manage multiple tasks with efficiency.
- Bi-lingual preferred (Spanish).
- High school diploma or equivalent.
- Minimum 2 years of work experience in social services, hospital admitting, or a related field.
The work environment for this role will be both in hospital and office settings, with direct contact with patients and staff.
Compensation and BenefitsConifer Revenue Cycle Solutions offers a competitive compensation package, including a salary of $29.50 per hour, shift differentials, and a comprehensive benefits program, including medical, dental, vision, disability, and life insurance, paid time off, 401(k) with employer match, and more.
