Customer Service Representative
24 hours ago
We are seeking a skilled Customer Service Specialist to contribute to the success of our student salon floor. The ideal candidate will be the face of our institution, ensuring an exceptional customer experience for all salon clients.
Job Overview:- This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
- Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
- Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
- Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
- Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
- Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
- Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
- Process payments and manage cash register transactions.
- Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
- Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
- A high school diploma or equivalent is preferred, along with additional education or training in customer service or hospitality.
- Previous experience in a customer service role, preferably in the beauty or salon industry, is required.
- Strong interpersonal skills, including the ability to communicate effectively and professionally with clients, students, and staff, are essential.
- Excellent organizational skills and attention to detail in managing appointments and salon operations are necessary.
- The ability to multitask, work in a fast-paced environment, and adapt to changing priorities is crucial.
- Basic knowledge of cosmetology services, terminology, and beauty product brands is expected.
- Professional appearance and grooming standards are required to represent the institution and maintain a positive salon environment.
- Flexibility to work evenings and weekends based on salon hours and client demands is necessary.
$45,000 - $60,000 per year, depending on location and experience.
Benefits:- A 401(k) retirement plan
- An Employee Stock Ownership Plan
Milan Institute is an equal opportunity employer and welcomes applications from diverse candidates.
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