Senior Technical Support Analyst

1 day ago


Billings, Montana, United States Providence St. Joseph Health Full time
About the Job:

The Senior Technical Support Analyst role at Providence St. Joseph Health is an excellent opportunity for an experienced professional to join our IT team. As a senior analyst, you will be responsible for providing advanced technical support to our users, including troubleshooting and resolving complex technical issues. The ideal candidate will have a strong background in technical support and experience working with Epic systems. This is a full-time position based in Irvine, California.

Key Responsibilities:
- Provide advanced technical support to users, including troubleshooting and resolving complex technical issues
- Collaborate with stakeholders to identify and analyze technical requirements
- Develop and implement effective solutions to meet technical needs
- Provide exceptional customer service and support to users

Requirements:
- Bachelor's degree in Computer Science, Business Management, or related field
- 6 years industry-related experience
- 4 years experience working in technical support
- Epic Certification within 60 days

Why Join Us:
- We offer a comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, and time off benefits
- Our team values collaboration, innovation, and continuous learning
- We prioritize diversity, equity, and inclusion in all aspects of our work

Estimated Salary Range: $80,000 - $120,000 per year

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