Systems Analyst

2 weeks ago

Elkins Park, United States Ace American Insurance Full time
Job Title: Systems Analyst

At Ace American Insurance, we are seeking a highly skilled Systems Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees, ensuring the smooth operation of our systems and applications.

Key Responsibilities:
  • Provide high-quality technical support to employees, including troubleshooting and resolving issues with Onit applications.
  • Collaborate with the development team to analyze and resolve complex technical issues.
  • Serve as a project manager for mid to large projects, coordinating all phases of the system development life cycle.
  • Work with end users to gather requirements for new Onit applications or features, conduct testing, and monitor production implementation.
  • Manage all open inquiries from inception to delivery, working with the Onit Managed Services team.
  • Create communications and user guides for new and existing applications and features.
  • Conduct live and/or recorded training sessions for users as needed.
  • Facilitate project team meetings, including agendas, meeting minutes, and action items.
  • Create and maintain completed projects and system-related documentation in a well-organized process.
  • Additional related support and maintenance responsibilities determined as needed.
Requirements:
  • Bachelor's degree in Information Technology, MIS, or equivalent combination of education and experience.
  • 2-5 years' experience in Systems Analysis, Project Management, or other relevant experiences.
  • Proven experience working with Microsoft products, including Excel, PowerPoint, Visio.
  • Strong Project Management skills, including organizational, multitasking, and prioritization skills.
  • Excellent written and verbal communication skills.
  • Ability to reduce ambiguity in requirements and communication.
  • Strong analytics and problem-solving skills; strong attention to details.
  • High degree of collaboration skills.
  • Experience with and knowledge of Onit applications and Liquid programming language a plus.
  • Knowledge of the Insurance Industry and/or Insurance Industry IT processes and system development a plus.

We are an equal opportunity employer and welcome applications from diverse candidates. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

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