Club Experience Specialist

4 days ago


Springfield, Oregon, United States Planet Fitness -Easy Mile Fitness Full time
Job Description:
We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. The successful candidate will be responsible for providing a superior level of customer service to our members, prospective members, and guests while ensuring an exceptional judgement-free member experience.

The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to work effectively in a fast-paced environment. As a Front Desk Associate, you will be responsible for greeting members and guests, assisting with membership-related functions, resolving member concerns, and performing various administrative tasks. You will also be responsible for promoting our Judgement Free Zone by connecting with members on the club floor and offering assistance and support in their fitness journeys.

Apart from the main job responsibilities, you will also be involved in performing retail transactions with accuracy, driving sales goals, and ensuring restrooms are clean and sanitized. You will also be responsible for addressing maintenance and facility concerns, such as broken equipment or leaky faucets. Additionally, you will be expected to perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.

We offer a competitive salary of $18-$22 per hour, depending on experience. In addition to a salary, you will also receive benefits such as a free Black Card Membership, 401(k) and Roth Retirement Savings Plan, employee perks and discounts, and engaging team-building competitions and social events. If you meet these requirements and are passionate about delivering exceptional customer service, we encourage you to apply.

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