Orthopedic Referral Coordinator

15 hours ago

Fort Worth, Texas, United States Arlington Orthopedic Association Full time
Job Title: Patient Referral SpecialistJob Summary

The Arlington Orthopedic Association is seeking a highly organized and detail-oriented Patient Referral Specialist to join our team. This role is responsible for ensuring the effective management of all incoming specialist referrals and maintaining accurate and timely records in the electronic medical records (EMR) system.

Key Responsibilities
  • Manage external referral process and daily referral reconciliation, gathering required information and documents as needed.
  • Answer telephone calls and assist with scheduling and other needs based on the call type.
  • Participate in clinic and market education, training, and meetings as needed.
  • Communicate with outside physician offices to clarify referral issues.
  • Maintain knowledge and ensure procedures are followed, including referral guidelines, policies, privacy, and confidentiality.
  • Deliver quality customer service, managing the referral process professionally and in a timely manner.
  • Work independently and ensure accuracy of electronic patient records.
  • Scan MRI's, surgery photos, outside medical records, and additional documentation into the EMR system.
  • Retain and utilize knowledge of insurance policies and procedures.
Requirements
  • High School Diploma/GED or equivalent experience.
  • Computer literate, with strong keyboard skills and experience with electronic medical records systems.
  • One or more years of experience in communication with patients preferred.
  • Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred.
  • Familiarity with various health insurance plans and benefit eligibility processes preferred.
  • Strong written and verbal communication skills.
  • Pleasant speaking voice and demeanor, with strong customer service skills.
  • Neat, professional appearance.

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