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Senior Registration Associate

2 months ago

Albany, New York, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Registration Associate to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring the efficient and service-oriented operation of our medical practice.

Key Responsibilities
  • Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.
  • Scheduling and registration, check-in, check-out, charge entry/claims, end of day processes, and general duties including document processing, scanning, inbox monitoring.
  • Ensure distribution of work throughout the team is sufficient to meet daily schedules, display leadership qualities, and manage daily staffing needs in coordination with office and float pool managers.
  • Serve as a mentor and role model to all colleagues, schedule patient appointments to maximize patient access, handle all incoming calls and direct appropriately, and register patients, obtain necessary consent forms and patient demographic data.
  • Collect co-pay at check-in/or check-out when applicable, document monies collected and generate patient receipts, act as liaison between patients and clinical staff, monitor for delays and inform patient, and schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
  • Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned, obtain referrals for specialist office visits, and consistently and accurately pass charges in accordance with office policies and procedures.
Requirements
  • Strong leadership skills required, associate's degree preferred, high school diploma/equivalent required.
  • Demonstrated proficiency with Microsoft Office product and other computer applications, demonstrated experience with delivering successful customer service, and demonstrated experience with handling multiple priorities in a deadline-driven environment.
  • Managing difficult customers respectfully and without confrontation, previous medical office experience preferred, and ability to lift 25 lbs.
What We Offer

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.