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Mentorship Program Support Coordinator

2 months ago

Lorain, Ohio, United States Big Brothers Big Sisters of Lorain County Full time
Job Overview

Our mission is to empower children facing challenges by fostering strong, lasting, and professionally guided one-on-one relationships that positively transform their lives.

At Big Brothers Big Sisters of Lorain County, each team member plays a vital role in advancing the agency's mission through their specific responsibilities as outlined in this position description.

ROLE SUMMARY

The Mentorship Program Support Coordinator is responsible for providing comprehensive case management support to participants in the BIG Futures program, ensuring the development of meaningful and enduring relationships between volunteer mentors and their mentees. Key responsibilities include facilitating orientation, enrollment, and interviews for prospective volunteers, children, and families; conducting introductory meetings to initiate new matches; delivering volunteer training; and offering high-quality support to mentor/child matches, including communication with parents or guardians. This role aims to achieve positive outcomes in areas such as match retention, average match duration, volunteer rematch rates, and overall satisfaction.

KEY RESPONSIBILITIES:

  • Demonstrate expertise in child safety and risk management protocols throughout all job functions.
  • Maintain a consistent contact schedule involving in-person, phone, and electronic communication with volunteers, children, and parents/guardians, ensuring that safety, relationship development, positive youth growth, and volunteer satisfaction are prioritized.
  • Develop and regularly update Youth Outcome Development plans for each matched youth, implementing strategic interventions to enhance match relationships requiring additional support.
  • Continuously evaluate match relationships with a focus on participant safety, development, and satisfaction, making referrals to other resources as necessary.
  • Document and track all aspects of match support promptly, adhering to BBBSA and agency standards.
  • Conduct evaluation surveys to assess the strength of relationships and the impact of matches on youth development.
  • Organize and deliver training sessions for parents and volunteers, curating training materials and resources for effective relationship development.
  • Assess the training and support needs of each match participant to ensure a positive experience for both the child and the volunteer.
  • Oversee the enrollment process, including interviews, assessments, and match introduction meetings, while assisting with background checks as needed.
  • Provide matches with resources for affordable and age-appropriate activities, encouraging participation in agency-organized events.
  • Recognize and celebrate match successes and volunteer contributions through personalized acknowledgments and group events.
  • At the conclusion of matches, evaluate reasons for closure and potential for rematching, participating in the review of prematurely ended matches to enhance program quality.
  • Maintain effective communication with supervisors, promptly addressing any concerns that may affect match relationships.
  • Collaborate with BIG Futures program staff to ensure participants meet program milestones, including assessments and curriculum completion.
  • Monitor attendance and program progress using surveys and other evaluation tools.
  • Act as an ambassador for the agency's mission within the community.
  • Assist with additional program or organizational activities as required.

QUALIFICATIONS:

A Bachelor's degree is required, preferably in a social or human services field such as social work, sociology, or psychology. Experience in a non-clinical case management setting is preferred, along with a background in working with both children and adults, and an understanding of child development and family dynamics. Knowledge of trauma-informed care is a plus. Certification as an Ohio Certified Prevention Specialist or Consultant is highly desirable.

Dependable transportation and a valid Ohio driver's license are necessary, along with the required liability insurance. Proficiency in Microsoft Office and familiarity with Matchforce software is advantageous. Flexibility to work evenings and weekends is essential, as is the ability to engage with diverse populations.

SKILLS AND ABILITIES:

  • Customer Focus: Committed to meeting the needs of both internal and external customers, ensuring effective communication and relationship building.
  • Interpersonal Skills: Ability to relate well to diverse individuals, fostering constructive relationships and effectively managing difficult situations.
  • Organizational Skills: Capable of coordinating multiple activities efficiently to achieve goals.
  • Perseverance: Demonstrates determination and energy in completing projects, even in the face of challenges.
  • Vision and Purpose: Communicates a clear vision and inspires others to work towards shared goals.
  • Critical Thinking: Focuses on important issues, identifying and addressing obstacles to achieve objectives.

WORK ENVIRONMENT:

This position is primarily office-based with moderate travel requirements. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

The above statements describe the general nature and level of work performed by individuals in this position and are not intended to be an exhaustive list of all duties and responsibilities.