Account Management Associate

3 weeks ago

Cleveland, Ohio, United States Otis Elevator CO Full time

About the Role:

We are seeking a highly motivated Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.

Key Responsibilities:

  • Manage a portfolio of approximately 1,000 units
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
  • Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
  • Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
  • Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
  • Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
  • Assist with customer concern resolution along with Operations, including Service PM and Supervisor
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • Excellent demonstrated customer service skills required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

About Otis:

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

What We Offer:

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Equal Opportunity Employer:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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