Client Service Representative

4 weeks ago


West Memphis, Arkansas, United States Jackson Hewitt - 1535 Full time
Job Overview

At Jackson Hewitt, we're seeking a highly motivated and detail-oriented Client Service Associate to join our team. As a key member of our team, you will play a critical role in delivering exceptional customer service and ensuring a seamless tax preparation experience for our clients.

Key Responsibilities
  • Provide exceptional customer service to clients, addressing their needs and concerns in a professional and courteous manner.
  • Assist with scheduling tax preparation appointments and coordinate client flow to ensure a smooth and efficient experience.
  • Verify and enter client information into our proprietary software, ensuring accuracy and attention to detail.
  • Monitor client activity and take initiative to answer phones and resolve client issues in a timely and professional manner.
  • Meet setup deadlines to ensure office locations meet brand appearance standards, and provide equipment service as needed.
  • Assist leadership in marketing and recruitment efforts, as needed.
Requirements
  • Excellent interpersonal and communication skills, with the ability to work effectively in a high-volume retail environment.
  • Basic knowledge of computer functions, including setup and troubleshooting of office computer systems.
  • Customer service or sales experience preferred, but not required.
  • Reliable transportation and a valid driver's license and insurance are preferred.
  • High School Diploma/GED or equivalent related business experience preferred.
What We Offer

As a Client Service Associate with Jackson Hewitt, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. We offer flexible scheduling and opportunities for professional growth and development.



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