Automotive Service Representative

1 month ago


West Memphis, Arkansas, United States Tire Choice Auto Service Centers Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Care Specialist to join our team at Tire Choice Auto Service Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest service and driving sales of automotive repair services and tires.

Responsibilities
  • Deliver a superior guest experience through excellent communication and problem-solving skills.
  • Assist in scheduling appointments, building trust, and presenting needed services to guests.
  • Organize and manage the service business through estimate and invoice transactions.
  • Perform various aspects of guest care, work order completion, and register assistance.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Partner with management to react to guest service issues, complaints, and business opportunities.
  • Maintain a safe and healthy work environment that complies with local, state, and federal laws.
Qualifications
  • High school diploma or equivalent required.
  • Valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
  • Strong verbal communication skills and ability to write sales work orders.
  • Ability to work days, evenings, weekends, and holidays.
What We Offer

Tire Choice Auto Service Centers is committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and course curriculum in Monro University. We offer a safe and healthy work environment, competitive pay, and opportunities for advancement.


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