Service Director

2 weeks ago


Ashland, Ohio, United States Bill Cole Automall of Ashland Full time
Job Summary

We are seeking a highly motivated and experienced Service Manager to join our team at Bill Cole Automall of Ashland. As a Service Manager, you will be responsible for leading our service department and ensuring that our customers receive exceptional service and quality.

Key Responsibilities
  • Lead and manage a team of service technicians and advisors to ensure that our customers receive timely and efficient service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and maintain accurate records of customer interactions and service history.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Identify and implement opportunities for process improvements and cost savings.
Requirements
  • 5+ years of experience in a service management role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application today.



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