Entry-Level Helpdesk Professional

5 days ago


SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States Pacific Office Automation Full time
Job Summary: We are seeking an Entry-Level Helpdesk Professional to join our team. In this role, you will be responsible for providing exceptional customer service through various communication channels.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Create and manage support tickets in our ticketing system
  • Evaluate and escalate complex issues to our technical team
  • Document all interactions and resolution steps in our CRM system

Requirements:
  • No prior experience necessary; we provide comprehensive training
  • Familiarity with IT ticketing systems and basic computer applications
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and multitask effectively

Compensation and Benefits:
  • A competitive salary range of $38,000 - $50,000 per year, depending on experience
  • A dynamic and collaborative team environment


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