Fleet Operations Coordinator
7 days ago
At Monroe Tractor, we are looking for a highly skilled Fleet Operations Coordinator to join our team. In this critical role, you will play a vital part in managing and providing operational support for our internal fleet.
About the RoleThis position reports directly to the Product Specialist Director and is based at our Corporate Office in Henrietta, NY. As a key member of the team, you will be responsible for ensuring the smooth operation of our fleet, including remote data analytics, diagnostic tool management, and proactive service department support.
We offer a competitive salary range of $65,000 - $90,000 per year, commensurate with experience. Our benefits package includes medical, dental, and vision insurance, 401K plan with match, paid time off, short/long-term disability, and travel reimbursement.
Key Responsibilities- Manage the live database within OEM Fleet monitoring systems for accuracy and proper location.
- Monitor the entire fleet of units in inventory for Technical Faults, Service intervals, and Down Machines.
- Oversee all aspects of OEM Service Agreements, including Preventative Maintenance Plans (PMP), Product Improvement Programs (PIP), Extended Warranties, and more.
- Build relationships with Point of Contacts (POC) at internal dealer locations through virtual conference meetings and on-site visits.
You will also be responsible for system deployment, assisting associates with remote access, working closely with internal departments, and communicating at all levels. Some travel may be required.
Requirements and Qualifications- Bachelor's degree in a related field, such as Computer Science or Business, or equivalent experience.
- Understanding of Construction and Agriculture technology or medium/heavy duty mechanics is a plus.
- Preferred 3+ years managing product support projects and/or teams.
- Excellent oral communication and organizational skills.
- Strong knowledge of Microsoft Office and ability to communicate with diverse audiences.
If you have a passion for delivering exceptional customer experiences and possess excellent leadership skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter detailing your qualifications and experience.
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