Customer Service Ambassador

4 weeks ago


East Syracuse, New York, United States Luxottica Group Full time

Job Summary:

The Customer Service Ambassador at Luxottica Group provides high-quality, multi-channel support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and enhance the customer experience.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels, including phone, chat, and email.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer support and experience.
  • Stay up-to-date with product knowledge and company information to provide accurate and informed responses.
  • Meet or exceed performance metrics and department objectives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of customer service principles and practices.
  • Ability to work in a team environment and collaborate with others.


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