Dining Room Ambassador

3 days ago


Syracuse, New York, United States Crescent Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and enthusiastic Dining Room Ambassador to join our team at Crescent Hotels & Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities
  • Meet and greet guests as they arrive, offer choice of seating, and escort them to their table and present menu.
  • Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Requirements
  • Must have the ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to pitch-in and help co-workers with their job duties and be a team player.
  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
  • Ability to remember, recite, and promote the variety of menu items.
  • Ability to move throughout a crowded room to seat guests.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Performance Standards
  • Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
  • Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.

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