Sales and Retail Operations Director

7 days ago


Sunnyvale, California, United States Certified Employment Group Full time

Are you a seasoned retail professional looking to take your career to the next level? We are seeking an experienced Sales and Retail Operations Director to join our team at Certified Employment Group.

As a key member of our leadership team, you will be responsible for overseeing daily sales and store operations, managing a team of technicians and customer service representatives, and driving revenue growth through effective sales strategies and customer relationship building.

This is an excellent opportunity to leverage your skills and experience in sales supervision and management, ideally in retail or services, to drive business results and achieve company goals.

We offer a competitive base salary of $68,480 annually, plus a monthly stipend of $40 and a performance-based bonus that can range from $1,000 to $15,000 or more per month. In addition, we provide comprehensive benefits, including PTO accrual, paid sick leave, health, dental, and vision benefits, 401K with company contributions, and mental health benefits.

In this role, you will:

  • Oversee daily store functions, ensuring full operational coverage and safety
  • Supervise and schedule technicians, manage time clocks, and provide necessary reports
  • Maintain a clean, organized, and customer-friendly store environment
  • Ensure presence in-store during peak hours, including weekends and end-of-month times
  • Assign tasks to technicians for customer service needs, including device pick-ups/drop-offs
  • Set and track weekly, monthly, and yearly goals, reviewing them with company leadership
  • Develop strategies to increase product and service sales, focusing on new and existing customers
  • Convert leads to sales and oversee the sales process, improving customer loyalty and retention
  • Prepare reports and analyses related to sales, inventory, and customer satisfaction

We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving business success. If you have a strong background in sales supervision and management, excellent communication and leadership skills, and a proven track record of achieving sales targets, we encourage you to apply for this exciting opportunity.


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