Staff Outbound Product Manager

1 week ago


Chesterfield, Missouri, United States ServiceNow Full time
Job Description

ServiceNow is a global market leader in the IT service management industry, with a platform that connects people, systems, and processes to empower organizations to work smarter, faster, and better. We are seeking a skilled Staff Outbound Product Manager to join our Platform product organization, responsible for the foundational capabilities of the Now Platform.

This role is part of our Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group passionate about evangelizing our platform internally and externally. As a Staff Outbound Product Manager, you will work with Sales, Specialty Sales, Solution Consultants, product teams, Product Success, customers, and partners to understand and solidify our customers' adoption plans for Gen AI.

Your key responsibilities will include:

  • Establishing relationships with account teams to gather customers' desired business outcomes with Now Assist and all the relevant details about their adoption plans.
  • Acting as a central point of contact for support-related activities for a select set of high-profile, strategic customers, ensuring their Now Assist adoption gets the support and help needed.
  • Driving regularly scheduled customer meetings to ensure the continual flow of information with timely updates on all ongoing Now Assist projects and acting as the facilitator between customers and ServiceNow's cross-functional teams.
  • Working cross-functionally to provide solutions for impediments that affect customer's critical milestones, i.e., ensuring a timely and successful Go Live.
  • Preparing summary status reports to be presented to all levels of management, including C-level stakeholders.
  • Developing an understanding of how customers deploy the platform and point solutions to inform how Now Assist adoption is affected.
  • Recommending the appropriate deployment support path based on the specific customer situation and their engagement with implementation partners, internally or externally.
  • Gathering and sharing (internally) customer input to address adoption blockers and inform content, product strategy, and investments.
  • Developing or informing our deployment support strategy and prioritization to maximize reach.

Qualifications:

  • Extensive knowledge of the Now Platform and ServiceNow business solutions.
  • 8+ years in a customer-facing role, or sales/pre-sales, or similar role.
  • Proficient analytical skills, mastery of Excel, and reporting on the ServiceNow platform.
  • Excellent oral and written communication skills and ability to create compelling narratives based on data.
  • Must enjoy working in a highly collaborative environment.
  • Ability to think strategically, learn fast, and communicate with impact.
  • Strong organizational, communication, teamwork, presentation, problem-solving, and time management skills.
  • Self-starter with a collaborative 'win as a team' approach.
  • Bachelor's degree or equivalent experience.
  • English – fluent.

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