Freight Operations Manager
4 weeks ago
As a Freight Processing Lead at Big Lots Stores, you will be responsible for leading the freight team and providing leadership, planning, and direction during sales floor merchandising preparation, truck unload, stocking, ticketing, and backroom organization processes in the store. You will work side by side with the freight team, but maintain accountability for truck unload, freight-processing, merchandising metrics, and presentation standards in the store. When serving as Manager on Duty, you will lead and provide direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Occasionally, you will be required to run a cash register, perform customer service on the sales floor, or assist with recovery as needed. You will work collaboratively with store leadership to accomplish store merchandising goals and tasks to help drive overall store performance.
Key Responsibilities
1. Plans and leads preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team.
2. Provides clear work direction, training, and coaching to freight team members regarding freight flow process and furniture assembly.
3. Analyzes and evaluates staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis.
4. Tracks, calculates, and reports freight productivity metrics within the store on a weekly basis.
5. Provides feedback to store leadership regarding the team's performance and ability to meet freight metrics.
6. Responsible for stockroom organization and cleanliness, including back stock control.
7. Prepares for upcoming merchandising efforts and reconciles all inventory transactions, in conjunction with store merchandising leadership.
8. Serves in the Manager on Duty role as needed, including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
Requirements
1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
2. Minimum two years retail management experience preferred.
3. Strong decision-making, problem resolution, and interpersonal skills required.
4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
5. Availability to work a variable schedule of at least 30 hours per week, including nights, weekends, and holidays required.
6. Basic English literacy, math, and PC skills required.
Equal Employment Opportunity
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Hourly Rate
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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