User Experience Innovator Bay Area
4 weeks ago
We're seeking an experienced Service Designer to lead the design and implementation of our customer support strategy. As a key member of our Operations team, you'll play a crucial role in enhancing the user experience and driving efficiency throughout the organization.
About CheckrAbout Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers, empowering hiring teams with modern technology and machine learning.
Responsibilities- Lead the design and continuous improvement of self-service platforms to ensure they are intuitive, user-friendly, and provide a seamless user experience.
- Apply advanced service design methodologies to understand user needs, identify pain points, develop and drive innovative solutions that drive self-service adoption.
- Work closely with cross-functional partners and stakeholders to ensure cohesive and integrated design solutions that align with business objectives.
- Lead significant design projects from ideation through implementation, ensuring timely delivery and alignment with strategic goals.
- Develop and implement service improvements that reduce support request volumes and optimize resource use.
- Ensure that all service designs are customer-centric, continually improving the overall customer experience across all touch points.
- Actively develop and drive strategic partnerships and shared goals with marketing, product, corporate engineering, marketing, sales, and other business units to deliver outcomes.
- 8+ years in service design, UX Design, or similar role/functions requiring design thinking capabilities for service organizations.
- Expertise in service design methodologies, user-centered design, self-service design, and AI-powered solutions for support teams.
- Strong understanding of the application of Generative AI for support and designing for digital workers.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable design solutions.
- Excellent communication skills, with the ability to influence and advocate for design decisions across various stakeholder groups.
- Experience in customer journey mapping across multiple customer segments and needs.
- Innovative thinking and willingness to challenge the status quo and push for continuous improvement.
- A competitive salary range of $140,000 - $160,000 per year.
- Learning and development allowance.
- Competitive cash and equity compensation and opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy.
- Monthly wellness stipend, home office stipend.
-
Technical Growth Engineer
3 days ago
San Francisco, California, United States Tbwa ChiatDay Inc Full timeCompany OverviewAt Postman, we create products that connect developers worldwide. Our company is a leading API platform, used by millions of professionals and organizations globally.Job DescriptionWe are seeking an experienced Technical Growth Engineer to join our team in the San Francisco Bay Area. This role involves driving user experience innovation,...
-
User Experience Innovator
3 weeks ago
San Francisco, California, United States Loop, Inc. Full timeAbout UsWe're Loop, Inc., a pioneering company revolutionizing transportation spend visibility through our cutting-edge audit and pay platform. Leveraging domain-driven AI, we unlock the complexity of supply chain data and documentation, empowering businesses to control costs and drive profit.Our distinguished investors include reputable firms like J.P....
-
User Experience Innovator
3 weeks ago
San Diego, California, United States ResMed Full timeResMed: A Leader in Healthcare InnovationWe are a forward-thinking company at the forefront of healthcare innovation, driven by a passion for improving lives. Our Global User Experience team is expanding, and we are seeking a highly motivated Associate UX Designer to join our ranks.About the RoleThis exciting opportunity will see you working closely with our...
-
Call Center Agent
2 weeks ago
South San Francisco, California, United States British Swim School of Bay Area Full time**The Role:** We are seeking a skilled and customer-focused Call Center Agent to join our team at British Swim School of Bay Area. As a key member of our customer experience team, you will be responsible for delivering exceptional service and support to our clients.**Responsibilities:Manage customer relationships and resolve issues in a prompt and courteous...
-
User Experience Innovator
18 hours ago
San Francisco, California, United States Databricks Full timeAbout the Role:This position is responsible for leading the development of business-level strategy and vision in collaboration with cross-functional teams, and designing and implementing user research programs and processes.The ideal candidate will have a strong background in user research, mixed methods, and data analysis, with expertise in quantitative...
-
San Francisco, California, United States Bay FC Full timeBay FC, a pioneering women's soccer team in the Bay Area, is seeking a skilled Service Director to lead its client services efforts. This role is crucial in shaping the fan experience and fostering a culture of exceptional service within the organization.The ideal candidate will be a driven leader with a passion for delivering outstanding results and a...
-
User Experience Innovator
2 weeks ago
San Ramon, California, United States CXApp US, Inc. Full timeCompany Overview:CXApp US, Inc. is an innovative technology company that leverages AI to drive industry transformation. We strive to create impactful digital experiences that meet the evolving needs of users. With a focus on user-centric design, we empower our designers to push boundaries and deliver exceptional results.Job Summary:We are seeking a skilled...
-
User Experience Innovator
3 weeks ago
San Mateo, California, United States DesignX Community Full timeDesignX CommunitySenior UX DesignerWe're seeking an exceptional Senior UX Designer to shape the future of our world-class gaming platform. The ideal candidate will possess a keen eye for detail, proficiency in prototyping and artistry, and a passion for creating innovative user-centered solutions.About UsAt DesignX Community, we strive to create an inclusive...
-
User Experience Innovator
2 days ago
San Diego, California, United States ResMed Full timeCompany OverviewResMed is a global leader in connected devices and digital health solutions, dedicated to improving the lives of millions of people worldwide. Our customer-centric organization focuses on developing innovative products that address sleep apnea, COPD, and other chronic respiratory diseases.Job DescriptionAs a Senior UX Designer at ResMed, you...
-
Bay Area Litigation Attorney
2 weeks ago
San Jose, California, United States CAIR San Francisco Bay Area Full timeAbout the RoleWe are seeking a talented Bay Area Litigation Attorney to join our team at CAIR San Francisco Bay Area. As a key member of our staff, you will be responsible for managing a significant caseload of legal claims and providing assistance on assigned litigation efforts. This role requires strong time management skills, attention to detail, and...
-
User Experience Innovator
1 day ago
San Francisco, California, United States Middesk Full timeAbout MiddeskMiddesk aims to simplify interactions between businesses. Since 2018, we have been a leading innovator in the business identity market.The business identity and verification process largely remains manual, specifically in the context of onboarding businesses to receive access to financial products and services. Our best-in-class business...
-
Science Show Host
2 weeks ago
San Francisco, California, United States Mad Science of the Bay Area Full timeJob Opportunity at Mad Science of the Bay AreaWe are currently looking for outgoing and dynamic individuals to present engaging science shows and events. As a Science Show Host, you will be responsible for delivering entertaining and educational presentations to audiences of varying sizes.About the Role:Present science shows and events to children aged 4-12...
-
San Francisco, California, United States Tinder Full timeAbout UsLaunched in 2012, Tinder revolutionized how people connect, growing from one match to over a billion matches within two years. This rapid growth demonstrates our ability to fulfill a fundamental human need: real connections.Our ValuesWe work collaboratively across functions, teams, and time zones, thinking outside the box to achieve our company...
-
User Experience Innovator at Twitch
3 weeks ago
San Francisco, California, United States Twitch Full timeUser Experience Designer Role at TwitchUX designers are involved in every step of the process from early ideation and definition with Product Managers and User Researchers to working with engineering to ensure the final product meets customer expectations.Join us in creating high-quality experiences that bring joy to people everywhere.Estimated Salary: $20...
-
User Experience Innovation Leader
2 weeks ago
San Diego, California, United States Finance of America Holdings LLC Full timeAbout the RoleFinding innovative solutions to enhance user experiences is crucial for driving growth at Finance of America Holdings LLC. As a Digital Product Design Director, you will be responsible for leading cross-functional teams to create seamless user journeys.Your Key Responsibilities:Develop and implement user-centered design strategies to increase...
-
Sales Expert for East Bay Area
3 weeks ago
San Francisco, California, United States Northstar Staffing Solutions, LLC Full time**Northstar Staffing Solutions is Hiring!**We are looking for an entrepreneurial-minded salesperson to join our team in the East Bay/Alameda area of San Francisco. As a sales specialist, you will be responsible for marketing top-quality products to key vertical markets and creating custom solutions for customers' needs.This is an excellent opportunity for...
-
User Experience Leader
3 weeks ago
San Francisco, California, United States Levelpath Inc. Full timeTransforming Procurement with User-Centered DesignLevelpath Inc. empowers businesses to streamline procurement with intuitive, user-friendly interfaces. As a UX Product Designer, you will play a crucial role in shaping our products and ensuring seamless user experiences.About the RoleWe are seeking an experienced designer who can collaborate with...
-
User Experience Expert
3 days ago
San Francisco, California, United States Ultrahuman Full timeAbout Ultrahuman: Ultrahuman is a cutting-edge self-quantification platform that empowers individuals to take control of their health and wellness. Our comprehensive ecosystem includes innovative products such as the Ultrahuman Ring AIR, a sleek sleep-tracking wearable, and Blood Vision, a preventive blood testing platform with advanced UltraTrace...
-
San Francisco, California, United States AI User Group Full timeAbout UsAs the organizer of AI User Group, we are dedicated to fostering innovation and collaboration within the rapidly evolving field of artificial intelligence. Our events bring together industry experts, thought leaders, and enthusiasts to explore the latest advancements, share insights, and build connections.Sponsorship Sales Representative Role...
-
San Francisco, California, United States Sutter West Bay Medical Group Full timeAbout Our OrganizationSutter West Bay Medical Group is a premier multi-specialty medical group with over 200 physicians serving the greater San Francisco area.We work in partnership with Sutter Pacific Medical Foundation to provide high-quality patient care and foster a sense of teamwork among healthcare providers.Our organization is committed to promoting a...