Front Desk Agent
2 weeks ago
We are a luxury hotel chain that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we are committed to creating a world-class employee experience and company culture.
About the LocationAustin is a vibrant city with a unique blend of culture, music, and outdoor activities. Our hotel is located in the heart of downtown, offering stunning views of Lady Bird Lake and easy access to the city's iconic attractions.
About the RoleWe are seeking a highly motivated and customer-focused Front Desk Receptionist to join our dynamic Rooms Team. As a Front Desk Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring their arrival and departure experience is seamless and memorable.
Key Responsibilities- Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and maintain accurate records.
- Work collaboratively with the Rooms Team to ensure seamless communication and a high level of service.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Discounted rates on hotel stays and other perks.
- 1-2 years of experience in a front desk or customer service role.
- Knowledge of hotel operations and software systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values.
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