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Patient Services Representative
2 months ago
The Patient Services Representative delivers patient trays during meal service within established time frames to ensure therapeutic accuracy, quality, freshness, taste, and appearance standards are met. They will also assist with the food production and assembly processes.
Responsibilities- Deliver patient trays during meal service within established time frames ensuring that therapeutic accuracy, quality, freshness, taste, and appearance standards are met.
- Announce self before entering room utilizing the AIDET protocols.
- Assist patient with tray should assistance is requested.
- Demonstrate patient-focused customer service standards utilizing the ICARE service protocols.
- Demonstrate understanding of nutrition and discuss appropriate menu selection options with patients to meet therapeutic diet requirements when required.
- Properly respond to the nursing staff needs for patient food care in a timely manner.
- Deliver tube feeds to the appropriate galley.
- Stock and restock your assigned work station of tray line during meal service and at the end of your shift.
- Adhere to all Maricopa County Health Department Food Code sanitation standards.
- Maintain assigned work area according to those standards.
HonorHealth is a nonprofit healthcare system serving a population of five million people in the greater Phoenix metropolitan area. Our comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty, and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services, and more.
