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Insurance Customer Service Representative

3 weeks ago


Dallas, Texas, United States Jim Franco - State Farm Agency Full time

As a licensed insurance customer service representative, you will play a crucial role in delivering exceptional customer experiences and driving business growth for Jim Franco - State Farm Agency.

Job Overview

This position is ideal for a motivated and self-driven individual who thrives in a fast-paced environment. You will be responsible for establishing strong customer relationships, providing prompt and accurate service, and educating customers about insurance options.

The successful candidate will have a Property & Casualty license, excellent communication skills, and the ability to work in a team environment. A Bilingual (Spanish/English) skillset is preferred.

Key Responsibilities
  • Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Use a customer-focused approach to educate customers about insurance options

The hourly pay plus bonus structure offers a competitive compensation package, and opportunities for growth and advancement within the agency are available.

Requirements
  • Property & Casualty license (required)
  • Bilingual (Spanish/English) preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications.